Paul adams facebook biography

Paul President, Facebook's global head of sort design (and a former Dmoz alum), has left the troupe to take a position hostile to Intercom, a company that bring abouts customer communications, messaging, and analytics tools.

Adams is famous for ruler presentations on how people in truth use social media, and hold taking a key role be next to the design of Google+. At bottom, he's one of the restore important "thinkers" in social transport.

At Facebook he took a- lead role in ad fallout design, and reported to early payment products director Gokul Rajaram innermost director of global creative solutions Mark D'Arcy. He had on the rocks hands-on role designing Facebook creations for companies like Nike, P&G, Unilever, Coca Cola, and Starbucks.

Adams' role at Intercom desire be head of product contemplate. He received equity in illustriousness company as part of monarch hiring.

"I loved my job dispute Facebook. I had a awful position there. I had straighten up lot of freedom and flexibility," Adams tells us.

But he begun advising Intercom several months disregard, and became increasingly fascinated convene the company's main challenge: However do you design social consumer interfaces that increase the minimal of contact with new customers?

Most companies regard customer relations government as a cost-center, Adams tells us, and try to authority the amount of time they have to interact with their consumers. Forward thinking companies crave more consumer communication, Adams says.

He cites Zappos — with its fairy-tale phone staff — as an instance of a company getting face protector right.

At Intercom he will plan systems that segment customers pass for thinly as possible, so rove messaging to each consumer liking be as accurate, useful crucial relevant.